Delivery and payment

The terms of delivery are an integral part of General terms and conditions for using this online store.

DELIVERY PRICES

Your order will arrive via courier company ECONT, with the option of delivery to a courier office or to your address.
The delivery cost is at the expense of the recipient and is added to the order value. It is calculated according to the courier company's tariffs and the specifics of the ordered products.

Shipping is free for orders over 99 BGN.

Shipping prices:
– delivery to an Econt office: 6 BGN.
– delivery to a personal address: 7.50 BGN.

REFRIGERATED PACKAGING, WHY IT IS NECESSARY AND DELIVERY OF SHIPMENTS CONTAINING JARS

The order of freshly marinated products (all products in jars) must be placed in refrigerated packaging because they must be stored at a low temperature.
We use a special thermal box made of Styrofoam that maintains the temperature for up to 24 hours. For even greater security, we use ice in the form of gel, which is in an insulated package, provided by Econt.
If you have specified delivery to a courier office, it is important to collect them from the courier as soon as possible and immediately refrigerate them and store them according to the instructions on the label.
Please note that during the transportation of freshly marinated products (products in jars), despite our precautions, it is possible that the individual packaging may leak slightly. This in no way impairs the quality and condition of the product and is not a basis for a complaint to Chernomorski Ulov OOD.

– Refrigerated packaging: 2.99 BGN.

PAYMENT METHODS

You can only pay by cash on delivery - upon receipt of the delivery from the courier.

AVAILABILITY

We maintain the availability of individual products in optimal quantities, but it is possible that one of the ordered products is not available. In such a case, we will contact you as soon as possible by phone or email.

DELIVERY TIMES

Expect your delivery within 3 to 5 business days, with no commitment to an exact time, after the day of order.
Expect deliveries within the country within 3 business days after placing an order (on a business day or on the first possible business day) or according to the ECONT schedule for your region.
In some cases, due to official holidays or extraordinary workload of the courier company, your delivery may be delayed, for which we apologize in advance and are not responsible.

DELIVERY CONDITIONS

In the event of a delay in delivery, you will be notified of the delay, regardless of the reasons for it.
During promotional events, orders may take up to 10 business days to be processed and delivered, depending on the courier company's workload. We will do everything possible to ensure the fastest delivery possible.
The goods are handed over to the Customer against a signature, which certifies that the Merchant has fulfilled the order. The Customer inspects the delivered goods for transport damage or other damages and, if found, must file a claim in the presence of a courier.
In the case of cash on delivery, the amount for the delivered goods is transferred by the customer to the courier, who is given the right to deliver it on his behalf to the merchant by signing the acceptance and delivery document.
If the Customer cannot be found at the specified delivery address by the courier company, through no fault of the Merchant, the person making the delivery leaves a message with a contact phone number, which the recipient should call within 24 hours to clarify a second delivery attempt. In the event that the Customer does not contact to clarify the delivery, the distance selling contract is automatically terminated and the Merchant is released from the obligation to deliver the order.

COMPLAINTS

After receiving the shipment, inspect the products and if any of them do not correspond to what was stated in your order, do not break the integrity of the packaging and contact us within 48 hours of receipt by phone 0888967424. and email info@blackseacatch.com. We will check and resolve each individual case, driven by the desire for customer satisfaction. If we consider that a case is beyond our responsibility, we may refuse to accept the claim, but we will present you with the relevant reasons.
If we are unable to resolve a dispute (complaint) according to your expectations, you can contact:
Conciliation commissions at the Consumer Protection Commission at: https://kzp.bg/, tel: 0700 111 22, email: info@kzp.bg, Sofia 1000, 4A Slaveykov Square
EU Online Dispute Resolution Platform (ODR Platform): https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
Alternative Dispute Resolution (ADR) Bodies – https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_bg.htm5