General terms and conditions

GENERAL INFORMATION

The owner and administrator of blackseacatch.bg is “Chernomorski Ulov” Ltd. (Chernomorski Ulov).
These General Terms and Conditions constitute a legal agreement with mandatory, binding force and regulate the relationship between you, as users and customers (hereinafter referred to as the "User") and the online store Chernomorski Ulov (link) (THE MERCHANT), with which you receive the right to use the services of the site, subject to compliance with all the listed conditions.
By browsing the pages, clicking on the objects or links located on the pages of the site, you agree, whether by registration or as a guest, to be bound by and comply with these Terms and any subsequent changes to them.
Chernomorski Ulov reserves the right to change these General Terms and Conditions at any time at its discretion, and the changes shall enter into force immediately and become mandatory from the moment of their publication on the site.

Supplier details:
Name: “CHERNOMORSKI ULOV” OOD, registered in the Commercial Register and the Register of Non-Profit Legal Entities of the Registry Agency with UIC: 205729266
Headquarters and management address: Sofia, 34 Knyaz Boris I Str., 2nd floor;
Contact and correspondence details: Sofia, 34 Knyaz Boris I Str., 2nd floor;
Phone: 0888967424;
Email: info@blackseacatch.bg

1. GENERAL TERMS AND CONDITIONS

In order to shop and use services at the Chernomorski Ulov Online Store, you must be a natural person (over 18 years of age), who may or may not be a consumer within the meaning of § 13, item 1 of the Additional Provisions of the Law on the Protection of the Right to Information, or a legal entity or other legal entity for which the relevant voluntary and free registration has been completed through the registration form on the site.
Registration requires the User to correctly provide their data, which includes: name and surname, address, telephone number, e-mail address and password, if necessary, data of a legal entity (company, UIC, address) for issuing an invoice. Upon successful registration, you will receive confirmation of the username and password at the specified e-mail address, with which you will be able to log in and use the created profile on the site.
Chernomorski Ulov provides, at its discretion, additional consumer information about the products and services on the site, for more complete information for the User when choosing a purchase.
Chernomorski Ulov reserves the right to change prices without prior notice to users. The user pays the price valid at the time of the order.
Chernomorski Ulov reserves the right to terminate, change, expand or permanently discontinue the promotional activity at any time, by publicly reflecting this on the site.

2. DATA CONFIDENTIALITY

Chernomorski Ulov processes and takes measures to protect the personal data of Users, in accordance with the requirements of the Personal Data Protection Act and Regulation (EU) 2016/679. The User guarantees that the data he provides during the registration process are true, complete and accurate. You can correct this data from your personal profile. Users agree that Chernomorski Ulov has the right to process their personal data in connection with the use of the website services.
The data we will receive when ordering, registering or browsing the pages will be used solely for your service - accepting and fulfilling orders, subscribing to news, contacting you in case of problems related to the order and improving the service of Chernomorski Ulov.
Users subscribed to the News Subscription can terminate their subscription at any time from the site or the link at the end of each news. Your user profile can be deleted from the Chernomorski Ulov system along with the data attached to it if you wish.

3. COPYRIGHT

The content on the site – copyrighted materials and images, graphic logos, data, resources, services, text, sound, photographs, graphics and other multimedia materials – is owned by or licensed by Chernomorski Ulov and/or its partners, and is protected under the Copyright and Related Rights Act, the Trademarks and Geographical Indications Act, and other relevant applicable laws. The content may not be reproduced in any form, for any purpose, and in any media or computer environment, without the express written consent of Chernomorski Ulov.
The use of the services and the website does not grant users any rights to the intellectual property objects in their entirety, nor to any part of them.

BLACK SEA FISH is a registered trademark of Black Sea Fishing Ltd. – a company registered under the Commercial Law of the Republic of Bulgaria.

4. ORDERING PRODUCTS, CONCLUSION OF A CONTRACT

In order to be able to place valid online orders, the User must fill out an online form located on the site. He can place an order as a guest or after registration. Each order for a product or service through the Chernomorski Ulov system is associated with an obligation to pay by the payment method chosen by you. When filling out the electronic form, the User provides the requested necessary data for delivery of the requested products to the specified address and contact details.
During the ordering process, you can track the products you purchase and their prices, your names, e-mail, phone, address, zip code, delivery method and payment method. After completing the order, you will receive a summary of the order confirmation to the e-mail address specified in the registration. You can track the status of the current order, as well as previous orders, from your personal profile. The user confirms that he has read the General Terms and Conditions and accepts them, otherwise he cannot complete his order.
The distance selling contract between Chernomorski Ulov and the User is considered concluded from the moment of confirmation of the specific order by Chernomorski Ulov with an email about the sent order with an attached invoice, which results in an obligation for payment by the User for the goods purchased by him online.
The fulfillment of your order may be prevented if:
One of the ordered products is not available; in this case, we will contact you as soon as possible by phone or email;
You have selected “Payment by card”, but the payment has not been made or there is a delay;
You have provided incorrect or incomplete delivery information - names, address, phone number, zip code.

5. PAYMENT METHODS

The user has the option to pay for the ordered goods via:
Payment upon delivery: upon receipt of the order, you pay the courier in cash (cash on delivery).
All payments are made in Bulgarian leva, regardless of the type of payment. They include the value of the ordered goods, including the price for delivery (except in the case of an explicitly announced promotional campaign).

6. DELIVERY

We only deliver to addresses within the geographical territory of the Republic of Bulgaria.
We deliver through the courier company ECONT.
Orders are delivered to an address specified by the customer or to a selected ECONT office. We recommend that you promptly pick up the freshly marinated products from the courier and store them in the refrigerator.
Delivery by courier is within 2 to 5 business days, without commitment to an exact time, depending on the availability of the ordered product. In the event of special events, public holidays or remote locations, delivery is according to the courier's schedule and delays are possible, for which we will do our best to notify you (even when we are not responsible for them).
Upon delivery, the User signs to certify that the order has been fulfilled and inspects the delivered goods. If he finds any visible defects or damage, he files a claim in the presence of the courier and a report is drawn up.
If you have chosen cash on delivery, with your signature you authorize the courier to transfer the total cost of the delivery to Chernomorski Ulov on your behalf.
If the User cannot be found at the specified delivery address by the courier company, through no fault of Chernomorski Ulov, the person making the delivery will leave a message with a contact phone number, which the recipient should call within 24 hours to clarify a second delivery attempt.
In the event that the User does not contact to specify the delivery, the distance selling contract is automatically terminated and Chernomorski Ulov is released from the obligation to deliver the order.

7. WITHDRAWAL FROM A DISTANCE SALES CONTRACT. COMPLAINTS

For goods purchased from us that are not consumable and fall within the scope of the Consumer Protection Act, in the section on distance contracts, you can withdraw from the concluded contract within 14 days, counting from the date of acceptance of the goods, using the unified withdrawal form available on the Chernomorski ulov website. In this case, you do not owe compensation or a penalty and you do not have to indicate the reason for your withdrawal. For all other consumable goods (food), the consumer has the right to withdraw within 2 hours from the moment of delivery of the goods to the consumer, provided that the original packaging and integrity of the goods are not damaged.
We refund the value of the products, excluding the cost of delivery. All amounts paid upon delivery or on site will be refunded only by bank transfer to your personal account within 14 days from the date on which you notified us of your cancellation of the order.
After receiving the shipment, inspect the products and if any of them do not correspond to what was stated in your order, do not break the integrity of the packaging and contact us within 48 hours of receipt by phone 0888967424 and email info@blackseacatch.bg. We will check and resolve each individual case, driven by the desire for our customers' satisfaction. If we consider that a given case is beyond our responsibility, we may refuse to accept the claim, but we will present you with the relevant reasons.
If we are unable to resolve a dispute (complaint) according to your expectations, you can contact:
Conciliation commissions at the Consumer Protection Commission at: https://kzp.bg/, tel: 0700 111 22, email: info@kzp.bg, Sofia 1000, 4A Slaveykov Square
EU Online Dispute Resolution Platform (ODR Platform): https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
Alternative Dispute Resolution (ADR) Bodies – https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_bg.htm